Around 125,000 people, accounting for 1.5% of Romania’s active population, are working in the outsourcing industry, which generates annual revenues of 4 billion euros, according to the annual Business Service Leaders Association (ABSL) together with KPMG.
In the next five years, in Romania, it is estimated that the industry can exceed 220,000 employees. In 2018, 33% of employees provide customer management services, 25% IT services and 23% accounting and finance, according to the report.
Most companies operating on the local market are from France, Germany, Romania and the USA, the most attractive cities being Bucharest, Cluj Napoca, Iasi and Timisoara.
Romania ranks first in the category of mature outsourcing markets, with more than 265 companies, a motivated workforce, well trained, very good foreign language, competitive at a cost and cultural level close to European values.
Clients of outsourcing companies come mainly from banking, insurance and financial services, technology and telecommunications, professional business services and industrial and consumer goods.
According to the same study, the average age of the workforce is between 26 and 35 years, with women accounting for 61% of the industry’s employees. The poll revealed that on average one employee is in a company between 1 and 5 years old. Most people working in the industry have at least one university degree and 24% are graduates of a master’s degree or doctoral degree. “At the moment, the most sought after are people who combine skills with foreign language knowledge, German is one of them, and other activities demanded by industry,” the press release said. 37 of the responding companies have accumulated more than 1,200 foreign employees. They were employed on language criteria (68%), implementation of new processes (35%), technical skills or complex experience (24%).
96% of the study participants consider that Romania is a place to invest and would recommend it to other potential investors. At the same time, 70% of survey respondents consider that the political changes make difficult the activity of companies in this field. In the assessment that companies have made to their main locations, criteria such as the availability of modern office space, the city’s infrastructure, and its image have earned high scores. Instead, the lowest marks were granted to cooperation with local authorities. The competition in the outsourcing market was rated by the participants as very strong, on a scale of 1 to 10, the average being 9.1. The survey was conducted on a sample of 50 ABSL and non-ABSL member companies in August this year. Business Service Leaders in Romania is a business services organization that includes market companies operating in areas such as Shared Services Center (SSC), Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), Research and Development (R & D).
ABSL Romania includes both local and multinational companies, regional and global leaders such as Accenture Services, Allianz Worldwide Partners, APT Resources & Services, Arvato Services Romania, Avision Young, Be Think Solve Execute, Capgemini, Central Europe Technologies, Connections Consult, CRM Ciment Romania, DB Schenker, DB Technologies, Deloitte Audit, DXC Technology, Ernst & Young, Eucom Business Language, Genpact Romania, Global Remote Services, Goodyear Dunlop Tires Operations Romania, InterGlobe Technologies, Luxoft Professional Romania, Microfocus, Microsoft Romania, Michelin Business Services, Mood Media, Office Depot Service Center, OMV Petrom Global Solutions, Optima Solutions Services, PwC Romania, Process Solutions,Procter & Gamble Marketing Romania, Renault Business Services, Samsung SSCE, SCC Services Romania, SELIR, Societe Generale European Business Services, Stefanini Romania, Suvoda Software, TELUS International, TMF / UCMS Group Romania, UniCredit Business Integrated Solutions, Valoris Center, Vauban IT , Veeam Software, Vodafone Shared Services Romania, Webhelp, Wipro Technologies and WNS Global Services Romania. ACCA, COS, Fine Law, HAYS, I Future, JLL, KPMG, SKANSKA and Steelcase also support ABSL as strategic partners of the association.